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PRIVACY POLICY

PRIVACY POLICY – SCOTT AND DAUGHTERS

Last updated: Today

Scott and Daughters respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

  • visit www.scottanddaughters.com;

  • place an order;

  • create or use an account;

  • contact our customer support team;

  • subscribe to marketing communications; or

  • otherwise interact with Scott and Daughters.

Scott and Daughters is a business registered in the United States and sells products to customers in Australia.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable privacy and data protection laws.

Nothing in this Privacy Policy is intended to limit any privacy rights that cannot lawfully be excluded.

1. WHO WE ARE

This website is operated by Scott and Daughters.

Business name: Scott and Daughters
Email: info@scottanddaughters.com
Website: www.scottanddaughters.com

For questions or requests relating to privacy or personal information, please contact us using the details above.

2. PERSONAL INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with us.

Information you provide directly

We may collect information such as:

  • your first and last name;

  • email address;

  • telephone number;

  • billing address;

  • shipping address;

  • order information;

  • products purchased;

  • account details;

  • customer support communications;

  • return, refund and exchange information;

  • information you provide in reviews, surveys or feedback;

  • marketing preferences; and

  • other information you voluntarily provide to us.

Payment information

Payments are processed through third-party payment providers.

Depending on the payment method used, we may receive information such as:

  • payment status;

  • transaction identifiers;

  • payment method type; and

  • limited payment-related information necessary to manage your order.

Scott and Daughters does not ordinarily receive or store your complete payment card number where payment information is processed directly by an authorised payment provider.

Information collected automatically

When you visit or use our website, certain information may be collected automatically, including:

  • IP address;

  • browser type;

  • device type;

  • operating system;

  • network information;

  • pages viewed;

  • products viewed;

  • products added to your cart;

  • referring website or source;

  • interactions with our website;

  • approximate location derived from technical information;

  • cookie identifiers; and

  • other website usage information.

We may collect this information through cookies, pixels, analytics tools and similar technologies.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you;

  • when you place an order;

  • when you create an account;

  • when you contact customer support;

  • when you request a return or refund;

  • when you subscribe to emails or marketing;

  • automatically through our website and cookies;

  • through Shopify and related ecommerce services;

  • through payment providers;

  • through shipping and fulfilment partners;

  • through fraud-prevention and security services;

  • through advertising or analytics providers where applicable; and

  • from other service providers where reasonably necessary to operate our business.

Where required by applicable law, we will provide appropriate notice or obtain consent before collecting or using information for a particular purpose.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information for purposes including:

Orders and fulfilment

To:

  • process purchases;

  • confirm orders;

  • receive and verify payments;

  • fulfil orders;

  • arrange shipment;

  • provide tracking information;

  • manage delivery issues; and

  • communicate with suppliers, warehouses and shipping carriers.

Customer service

To:

  • answer questions;

  • investigate order issues;

  • manage complaints;

  • process cancellations;

  • manage returns, exchanges and refunds; and

  • maintain records of our communications with you.

Operating and improving our store

To:

  • operate our website;

  • maintain customer accounts;

  • understand how visitors use the website;

  • improve our products and services;

  • improve website performance and usability;

  • diagnose technical issues; and

  • develop our customer experience.

Security and fraud prevention

To:

  • verify transactions;

  • identify suspicious activity;

  • protect customer accounts;

  • prevent fraud;

  • protect our website and systems; and

  • investigate potential misuse.

Marketing and advertising

Where permitted by law, we may use information to:

  • send newsletters;

  • notify you about new products;

  • send promotional offers;

  • communicate sale events;

  • measure marketing performance;

  • personalise marketing; and

  • show relevant advertising.

You can opt out of marketing communications at any time as explained below.

Legal and administrative purposes

We may also use information to:

  • maintain financial and business records;

  • meet tax and accounting requirements;

  • comply with lawful requests;

  • establish, exercise or defend legal claims;

  • investigate disputes;

  • comply with applicable laws; and

  • enforce our Terms and policies.

5. SHOPIFY

Our online store is hosted by Shopify.

Shopify provides the ecommerce infrastructure that enables us to operate our online store, manage orders and provide related services.

When you interact with our store, personal information may be processed through Shopify's systems and services.

Depending on the Shopify services we use, this may include:

  • your name;

  • contact details;

  • billing and shipping information;

  • transaction information;

  • products viewed or added to your cart;

  • device and browser information;

  • IP address; and

  • activity associated with our store.

Shopify may process information in multiple countries as part of operating its global infrastructure.

Shopify has its own privacy and data-processing practices, which may apply to certain processing it performs independently.

6. PAYMENT PROVIDERS

Payments may be processed by third-party payment services available through our checkout.

Depending on availability, these may include:

  • credit or debit card processors;

  • Shop Pay;

  • Apple Pay;

  • Google Pay; and

  • other payment providers displayed at checkout.

Payment providers may collect and process your information directly in accordance with their own privacy policies and legal obligations.

We share only the information reasonably required to process transactions, manage payments, prevent fraud or handle refunds.

7. SUPPLIERS AND INTERNATIONAL FULFILMENT

Some Scott and Daughters orders are fulfilled directly through international suppliers, warehouses and fulfilment centres.

These facilities may be located outside Australia, including in China.

To fulfil and deliver your order, we may disclose relevant personal information to these parties.

This may include:

  • your name;

  • shipping address;

  • telephone number where required for delivery;

  • order number;

  • products ordered; and

  • other information reasonably necessary to process and deliver the shipment.

Our suppliers and fulfilment partners should only receive information reasonably necessary to carry out their role.

8. SHIPPING AND DELIVERY PARTNERS

We may share information with postal services, couriers, shipping agents and logistics providers where required to deliver or investigate your order.

This may include:

  • your name;

  • delivery address;

  • contact details;

  • tracking information; and

  • shipment details.

An international shipping provider may also share relevant information with a local Australian carrier responsible for final delivery.

9. OTHER SERVICE PROVIDERS

We may disclose personal information to trusted third parties that assist us in operating our business.

These may include:

  • Shopify;

  • payment processors;

  • suppliers;

  • fulfilment centres;

  • shipping carriers;

  • customer support platforms;

  • email and communication providers;

  • cloud hosting and IT providers;

  • fraud-prevention services;

  • accounting and professional advisers;

  • website analytics services;

  • advertising platforms; and

  • marketing service providers.

We disclose information only where reasonably necessary for the relevant service or another lawful purpose.

We may also disclose information where required or permitted by law, including in response to a valid court order, regulatory request or other lawful process.

10. INTERNATIONAL TRANSFERS AND OVERSEAS DISCLOSURE

Scott and Daughters operates internationally.

As a result, personal information may be disclosed to or processed by organisations located outside Australia.

Depending on the services involved, countries may include:

  • United States of America, where Scott and Daughters is registered and where certain business operations and service providers may be located;

  • Canada, including in connection with Shopify's global operations;

  • China, including suppliers and fulfilment partners; and

  • other countries in which our payment, technology, logistics or service providers operate.

The particular countries involved may vary depending on your order and the service providers used.

Where Australian privacy law applies to an overseas disclosure, we will take reasonable steps as required by applicable law in relation to the handling of that information by overseas recipients.

11. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small files or identifiers stored on or associated with your device.

We may use these technologies to:

  • operate essential website functionality;

  • keep items in your shopping cart;

  • maintain sessions and account functionality;

  • remember preferences;

  • prevent fraud and improve security;

  • understand website traffic and performance;

  • analyse how customers interact with the store;

  • measure marketing campaigns; and

  • support personalised advertising where applicable.

Some cookies are necessary for our website and checkout to function.

Other cookies may relate to analytics, personalisation or advertising.

Where required by applicable law, we will provide appropriate choices or obtain consent before using non-essential technologies.

You may also be able to control cookies through your browser or available privacy settings.

Blocking certain cookies may affect some website functionality.

12. ANALYTICS AND ADVERTISING

We may use analytics and advertising technologies to understand how our website is used and to improve or promote our products.

Depending on the services we use, information such as:

  • cookie identifiers;

  • device information;

  • IP address;

  • pages viewed;

  • shopping activity; and

  • interactions with advertisements

may be processed by analytics or advertising providers.

We do not sell personal information to third parties for money.

However, some privacy laws may use broader definitions of terms such as “sale”, “sharing” or “targeted advertising”. Where such laws apply, we will provide any opt-out rights required by those laws.

13. MARKETING EMAILS AND ELECTRONIC MESSAGES

Where permitted by law, we may send marketing communications relating to:

  • new products;

  • promotions;

  • sales;

  • special offers;

  • abandoned carts where permitted; and

  • other Scott and Daughters news.

You can unsubscribe at any time by:

Unsubscribing from marketing does not prevent us from sending non-marketing communications that are necessary in connection with your order, account, return, refund or customer service request.

We will process unsubscribe requests in accordance with applicable law.

14. CUSTOMER SERVICE COMMUNICATIONS

When you contact us by email or another communication channel, we may retain your correspondence and any information you provide.

This may include:

  • your name;

  • email address;

  • order number;

  • photographs;

  • videos;

  • product information;

  • return information;

  • complaint details; and

  • previous correspondence.

We use this information to investigate and respond to your request, maintain appropriate records and improve customer service.

Please avoid sending sensitive information that is not necessary for us to handle your request.

15. FRAUD PREVENTION AND AUTOMATED TOOLS

We may use technology and third-party services to detect potentially fraudulent, unauthorised or suspicious transactions.

These systems may analyse information such as:

  • transaction information;

  • account activity;

  • IP address;

  • device information;

  • shipping and billing information; and

  • patterns associated with suspected fraud.

Automated tools may flag transactions for additional review.

Where required by applicable law, we will provide information about significant automated decision-making involving personal information and any rights that apply to such processing.

16. CHILDREN'S PRIVACY

Our store is intended for general retail customers and is not specifically directed at children under the age of 16.

We do not knowingly seek to collect personal information directly from children for independent use of our services.

If you believe that a child has provided personal information to us inappropriately, please contact:

info@scottanddaughters.com

We will review the situation and take appropriate action.

17. HOW WE PROTECT PERSONAL INFORMATION

We take reasonable technical, organisational and administrative measures designed to protect personal information against:

  • loss;

  • misuse;

  • interference;

  • unauthorised access;

  • unauthorised disclosure;

  • alteration; and

  • destruction.

These measures may include the use of:

  • reputable ecommerce and payment platforms;

  • access controls;

  • secure connections;

  • authentication measures;

  • restricted staff access; and

  • security and fraud-detection technologies.

However, no online transmission or electronic storage method can be guaranteed to be completely secure.

18. DATA BREACHES

If we become aware of a suspected data breach involving personal information, we will assess and respond to the incident as appropriate.

Where Australian privacy law applies and a breach meets the requirements of the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner where required by law.

We may also take steps to:

  • contain the incident;

  • investigate what happened;

  • reduce potential harm;

  • secure affected systems; and

  • prevent similar incidents from occurring again.

19. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by law.

The period may depend on the type of information and why we hold it.

For example, information may be retained to:

  • process and document orders;

  • handle returns and refunds;

  • provide customer support;

  • detect fraud;

  • maintain accounting and tax records;

  • deal with chargebacks or disputes;

  • comply with legal requirements; and

  • establish or defend legal claims.

When personal information is no longer reasonably required, we may delete, securely destroy or de-identify it where appropriate and legally permitted.

20. ACCESSING AND CORRECTING YOUR INFORMATION

Depending on applicable law, you may have rights relating to the personal information we hold about you.

Australian privacy law may provide eligible individuals with rights to request:

  • access to personal information held about them; and

  • correction of inaccurate, outdated, incomplete, irrelevant or misleading personal information.

To make a request, contact:

info@scottanddaughters.com

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances in which applicable law allows or requires us to refuse or limit a request. Where required, we will explain the reason.

21. OTHER PRIVACY RIGHTS

Depending on where you live and which laws apply, you may also have additional rights relating to your personal information.

These may include, where applicable, rights to:

  • request deletion of certain information;

  • obtain information about how personal information is used or disclosed;

  • opt out of certain targeted advertising;

  • opt out of certain sales or sharing of personal information;

  • receive a portable copy of certain information; or

  • withdraw consent where processing relies on consent.

These rights are not available in every jurisdiction or in every circumstance.

To submit a privacy request, contact:

info@scottanddaughters.com

We will assess your request under the privacy laws applicable to you.

22. CORRECTING YOUR ORDER OR ACCOUNT INFORMATION

If your personal or account information changes, please let us know so that we can keep our records reasonably accurate and up to date.

Certain information may also be updated through your customer account, where that functionality is available.

For shipping address changes relating to an existing order, please contact us as soon as possible because an address may no longer be editable once fulfilment has begun.

23. PRIVACY COMPLAINTS

If you have a concern about how Scott and Daughters has handled your personal information, please contact us first at:

info@scottanddaughters.com

Please provide enough information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

Where the Australian Privacy Act applies and you are not satisfied with our response, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Nothing in this section prevents you from exercising any right to contact a regulator that is available under applicable law.

24. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

Once you leave our website, the privacy practices of those third parties are governed by their own privacy policies and terms.

Scott and Daughters is not responsible for the independent privacy practices of third-party websites merely because we link to them.

We recommend reviewing the privacy policy of any third-party service you use.

25. BUSINESS TRANSFERS

If Scott and Daughters is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be disclosed to relevant professional advisers, counterparties or a successor business where reasonably necessary and permitted by law.

Any recipient will be expected to handle personal information in accordance with applicable privacy requirements.

26. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in:

  • our business practices;

  • technology;

  • service providers;

  • website functionality; or

  • applicable privacy laws.

The current version will be published on this page together with its most recent update date.

We encourage you to review this Privacy Policy periodically.

Where a change materially affects how we handle personal information, we will provide additional notice where required by applicable law.

27. CONTACT US

For questions, complaints or requests relating to this Privacy Policy or your personal information, please contact:

Scott and Daughters
Email: info@scottanddaughters.com
Website: www.scottanddaughters.com