CONTACT INFORMATION & LEGAL NOTICE
CONTACT INFORMATION & LEGAL NOTICE
Last updated: Today
This page provides the official contact information for Scott and Daughters and explains how to contact us regarding your order, our website or our policies.
1. STORE DETAILS
Store name: Scott and Daughters
Website: www.scottanddaughters.com
Customer support email: info@scottanddaughters.com
2. CUSTOMER SERVICE
If you have a question regarding:
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an order;
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shipping or tracking;
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returns or refunds;
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sizing or product information;
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payments;
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cancellations;
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a damaged, faulty or incorrect item; or
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any other customer service matter,
please contact us at:
To help us assist you as efficiently as possible, please include:
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your full name;
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your order number, where applicable;
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the email address used to place your order;
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a clear description of your question or issue; and
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photographs or video where your request relates to a damaged, faulty or incorrect product.
Please avoid sending payment card details or other sensitive information by email.
3. RESPONSE TIMES
We aim to respond to customer enquiries as quickly as reasonably possible.
Response times may be longer during:
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weekends;
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public holidays;
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major sale periods;
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promotional events; or
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periods of unusually high customer demand.
If you have already contacted us regarding the same issue, we recommend replying to the existing email thread where possible. This helps us keep all relevant information together and may allow us to assist you more efficiently.
4. ORDER ENQUIRIES
When contacting us regarding an existing order, please include your order number whenever possible.
Depending on the nature of your enquiry, we may need to review information with:
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our fulfilment partner;
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supplier;
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shipping carrier;
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payment provider; or
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another service provider involved in your order.
Where additional investigation is required, we will provide further information as soon as reasonably practicable.
5. RETURNS AND REFUNDS
Return and refund requests are handled in accordance with our Returns & Refunds Policy.
Please contact us before returning an item so that we can provide the appropriate return instructions and designated return address.
The address shown on your original parcel may not be the correct address for customer returns.
For return requests, contact:
Nothing on this page limits any rights or remedies available to Australian customers under the Australian Consumer Law.
6. SHIPPING AND DELIVERY
Questions relating to:
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processing times;
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estimated delivery times;
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international fulfilment;
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tracking;
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delayed shipments;
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missing parcels; or
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delivery issues
are handled in accordance with our Shipping Policy.
Some Scott and Daughters orders may be fulfilled directly through international suppliers or fulfilment centres located outside Australia.
For shipping assistance, contact:
7. PRIVACY REQUESTS
Questions or requests concerning your personal information can be submitted to:
Please include “Privacy Request” in the subject line where possible.
Privacy requests are handled in accordance with our Privacy Policy and applicable privacy laws.
8. CUSTOMER SUPPORT APPROACH
At Scott and Daughters, we aim to handle customer enquiries in a clear, fair and practical manner.
If something has gone wrong with your order, please contact us so that we can review the circumstances and determine the appropriate next steps.
Where an issue involves rights or remedies under applicable consumer law, those rights will be respected regardless of any voluntary solution, store credit, replacement or partial-refund option that may also be offered.
9. WEBSITE INFORMATION
We make reasonable efforts to keep the information on our website accurate and up to date.
However, occasional errors may occur in areas such as:
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product information;
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sizing information;
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pricing;
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availability;
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promotional information;
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shipping information; or
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other website content.
If you notice information that appears to be incorrect, please contact us at:
Where an error affects an order, we will handle the situation in accordance with our Terms and Conditions and applicable law.
10. INTERNATIONAL BUSINESS NOTICE
Scott and Daughters is registered in the United States of America and operates as an international online retailer.
Products may be stored, processed or dispatched through third-party suppliers and fulfilment facilities located in different countries.
For customers in Australia, nothing about Scott and Daughters' overseas registration, international fulfilment arrangements or use of third-party service providers excludes or restricts any rights that apply under the Australian Consumer Law.
11. IMPORTANT LEGAL NOTICE
Information provided on the Scott and Daughters website is intended to provide customers with information about our products, services, policies and shopping experience.
Nothing on our website is intended to exclude, restrict or modify a statutory right or remedy that cannot lawfully be excluded, restricted or modified.
If there is an inconsistency between a voluntary store policy and a mandatory right available to you under applicable law, the mandatory legal right will apply.